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These Terms & Conditions (hereinafter referred to as "Terms") set forth the conditions under which Cherry eSIM (hereinafter referred to as "We," "us," or "Company") offers its eSIM services to customers. By purchasing an eSIM from CherryeSIM.com, you agree that these Terms form a binding contract between you – our customer – and Cherry eSIM.

BEFORE YOU CLICK ON THE "CHECKOUT" or "PAYPAL" BUTTON, PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS.

1. Nature of Services

CherryeSIM.com provides China and regional travel eSIM profiles (the "eSIM") to travelers planning to visit China and other covered countries, enabling them to stay connected at their destination. The eSIM is provided in the form of a QR Code, not a physical SIM card, and is exclusively designed for eSIM-supported mobile devices as clearly listed on our website. The eSIM QR code is delivered via email immediately upon successful payment, incurring no shipping costs or transit time.

2. Fees and Charges

We offer a range of China and regional mobile data plans in the form of eSIMs. The fees for products and services on our website may be amended from time to time with prior notice. Our plans typically allow for a specific amount of data over a defined period. Some plans may include local phone numbers for receiving or making voice calls and SMS, subject to the specific conditions of each plan. Unless otherwise stated for a specific plan, you will not be billed any additional charges for data usage. Fees for the use of our Roaming Service commence as of the Payment Date.

3. Payment and Invoice Disputes

We accept PayPal and other payment methods as indicated on our website. We shall not be responsible for any bank charges (if any) arising from your payment for our products. In the event of an Invoice dispute, the customer shall deliver a written statement to CherryeSIM.com no later than 7 days prior to the payment due date on the disputed invoice. This statement must list all disputed items and provide a reasonably detailed description of each. Amounts not disputed within this timeframe or confirmed by a final court judgment shall be deemed accepted and must be paid within 7 days, notwithstanding disputes on other items. We are committed to resolving all disputes expeditiously and in good faith.

4. Cancellation and Refunds

Before QR Code Delivery: You may cancel your order and payment without penalty before your eSIM QR code has been delivered to your email.

After QR Code Delivery: Once your eSIM QR code has been delivered, you cannot cancel your payment. A refund will only be considered if there is an error or malfunction related to our eSIM that has been communicated to, but cannot be resolved by, our Support Team. For a comprehensive overview of our refund conditions, please refer to our dedicated Cancellation and Refund Policy.

5. Fair Usage Policy for Data Communication

To maintain network quality and ensure fair usage of radio waves, the local mobile network provider in your destination country may, without prior notice, limit the communication volume for the line if a massive volume of data usage is identified. Due to this, the internet connection may become unstable, be lost, or the communication speed may decrease. In the event of such usage restrictions, the Company shall bear no responsibility, and the customer remains obligated to pay all applicable usage fees to the Company.