FAQ
Here are some popular concerns about China eSIM. Need more info? Contact us directly at support@cherryesim.com
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What is an eSIM?
An eSIM (embedded SIM) is a digital SIM card built into your device, allowing you to activate a mobile data plan without a physical SIM. It's convenient for travelers, letting you store multiple eSIMs and switch plans easily.
Is Cherry eSIM compatible with my device?
Most newer smartphones and tablets support eSIM. Check your device settings: on iPhone, look for "Available SIM" or "Digital SIM" in Settings > General > About; on Android, look for "Add SIM" or "Download SIM" in Settings > Network & Internet > Mobile Network.
How do I purchase a Cherry eSIM plan?
You can typically purchase a prepaid data package for your desired destination directly from the Cherry eSIM website.
What payment methods are accepted?
Common payment methods include credit cards (Visa, Mastercard), Shop Pay, Apple Pay, and PayPal.
Do I need to verify my identity to purchase and use eSIM?
No identity verification is required.
How can I get my eSIM after payment?
After purchasing your Cherry eSIM plan, you will typically receive your eSIM details (often a QR code or manual activation codes) instantly via email.
Installation and Activation
When should I install my Cherry eSIM?
Install your eSIM anytime before your trip, ideally while you have a stable internet connection. The process usually takes a few minutes.
When does my Cherry eSIM activate?
Your eSIM plan will automatically activate once you arrive at your destination and connect to a local network.
How do I install and set up eSIM on my device (Google Pixel, Android, iOS)?
Installation typically involves scanning a QR code or following manual instructions provided after purchase. Refer to Cherry eSIM's detailed guide for your specific device (Google Pixel, Android, iOS).
What if I cannot scan the QR code?
If you are unable to scan the QR code, you can typically install the eSIM manually using activation codes.
How many times can I install my eSIM?
You can install your eSIM only once. If it's accidentally removed from your device, it cannot be reinstalled.
Can I install the same eSIM on multiple devices?
No, each eSIM profile is designed for use on a single device.
Can I remove the eSIM after I'm done using data?
Yes, you can delete the eSIM after use.
How many eSIMs can I use or store on my device?
The number of eSIMs you can store varies by device model. For instance, some iPhones can store 15 or more.
Data Usage and Connectivity
When does my data plan begin?
Your data plan typically begins once you connect to a network at your destination. The plan's validity period starts from that moment.
Will my data speed be fast in China?
Speeds can vary depending on your location and device, with connections typically ranging from 5G, 4G, to 3G.
Can I use Cherry eSIM to bypass China's Great Firewall?
Yes, foreign eSIMs like Cherry eSIM can bypass China's Great Firewall, allowing access to blocked services like Google and WhatsApp without a VPN.
Can I use my physical SIM card and Cherry eSIM at the same time?
Yes, Cherry eSIMs are usually data-only, so you can keep your physical SIM active for calls and SMS while using the eSIM for data. Your home number remains unchanged.
Can I make calls and send messages with Cherry eSIM?
Cherry eSIM provides mobile data. You can make calls and send messages using internet-based apps like WhatsApp or Skype.
Can I use other applications with Cherry eSIM?
Yes, you can use all your favorite applications, including social media, navigation apps, and streaming services, as long as they require an internet connection.
Will my data be throttled?
Some carriers may apply a Fair Usage Policy, potentially reducing speeds. However, some providers offer plans with no fair usage policy or roaming limits, meaning the data you buy is the data you get.
Which mobile network will my destination connect to?
Cherry eSIMs are designed to automatically connect to the best local network available upon your arrival. Many providers partner with extensive networks globally to ensure reliable connectivity.
What should I do if I need more data?
For additional data, you would purchase a new eSIM plan and install it.
How can I check my eSIM data usage?
You can usually monitor your data balance and manage your account through the Cherry eSIM website or your online customer portal.
Troubleshooting
I received an error message "No code" or "Unable to scan QR code."
If you cannot scan the QR code, you can typically install the eSIM manually using the activation codes.
I received an error message "Unable to complete phone number change."
Cherry eSIMs are generally data-only, meaning they do not change your primary phone number. You will continue to use your existing number for calls and texts through your physical SIM.
I received an error message "Unable to activate your roaming package."
Ensure your device is unlocked, eSIM-compatible, and the eSIM is installed before arrival. Also, confirm data roaming is enabled for the eSIM in your phone settings.
My data is slow.
Data speed depends on location and network conditions. Ensure you're connected to the strongest available network. Speeds might be reduced if a Fair Usage Policy is in effect.
How do I get a refund?
We understand that unexpected situations may occur after a purchase. Therefore, you may be able to request a refund in certain circumstances. For more details, terms, and conditions, please refer to our Refund Policy.
