Question 1

What network speeds can I expect with Cherry eSIM?

Accepted Answer

Cherry eSIM provides:- High-speed 5G connectivity where available- 4G LTE in areas without 5G coverage- After high-speed data allowance: Unlimited at 384kbps384kbps is sufficient for:- WhatsApp messaging and calls- Email and basic web browsing- Maps and navigation- Light social media usageStreaming and video calls may be slower after high-speed data is used.

Question 2

Can I access Google, WhatsApp, and social media in China?

Accepted Answer

Yes! Cherry eSIM provides unrestricted internet access in China.You can access:- Google services (Gmail, Maps, Search)- WhatsApp, TikTok, Instagram, Facebook- ChatGPT and other AI services- All international websitesNo VPN required with Cherry eSIM.

Question 3

What countries does Cherry eSIM cover?

Accepted Answer

Coverage varies by plan:China Plans: Mainland China onlyChina + APAC Plans: Mainland China, Taiwan, Macau, Singapore, Malaysia, Thailand, South Korea  China + Japan + APAC Plans: All above countries plus JapanAll plans provide high-speed 5G data, then unlimited at 384kbps after high-speed allowance.

Question 4

How much data do I get and what happens when it's used up?

Accepted Answer

Data allocation varies by plan duration:- 7-day plans: High-speed 5G data allowance- 15-day plans: High-speed 5G data allowance  - 30-day plans: High-speed 5G data allowanceAfter high-speed data: Unlimited usage at 384kbpsPerfect for messaging, maps, and basic browsing.Purchase additional data if needed

Question 5

What if I need to extend my Cherry eSIM or buy more data?

Accepted Answer

Options for extending your service:Additional Data:- Purchase a new eSIM plan for more high-speed data- You can have multiple eSIM profiles on your device- Switch between plans as neededFor frequent travelers:- Consider our longer-duration plans for better value- 30-day plans offer the best price per day

Question 6

Is Cherry eSIM secure and private?

Accepted Answer

Yes, Cherry eSIM provides secure connectivity:✓ All data transmitted through encrypted mobile networks✓ No logging of your browsing activity✓ Same security standards as traditional SIM cards✓ Your personal data is protected according to privacy laws✓ No need for potentially unsafe public WiFiCherry eSIM is safer than using unknown public WiFi networks while traveling.

Question 7

How long is my eSIM valid?

Accepted Answer

Validity periods:- 7-day plans: 7 days from first use- 15-day plans: 15 days from first use  - 30-day plans: 30 days from first useUnused eSIMs expire 60 days after purchase.

Question 8

I didn't receive my activation email, what should I do?

Accepted Answer

Follow these steps:1. Check spam/junk folder in your email2. Search for "Cherry eSIM" in your email3. Verify the email address used during checkout4. Wait up to 10 minutes for deliveryStill missing? Contact support with:- Your order number- Email address used for purchase- We'll resend your activation code immediately

Question 9

When will I receive my Cherry eSIM activation code?

Accepted Answer

Instant QR Code Email Delivery:- Activation code sent immediately after payment- Check your email inbox and spam folder- Look for email from Cherry eSIM with QR code- No physical shipping required - 100% digitalIf not received within 5 minutes, contact our support team.

Question 10

What payment methods do you accept?

Accepted Answer

Cherry eSIM accepts all major payment methods:- Credit cards (Visa, Mastercard, American Express)- Debit cards- PayPal- Apple Pay- Google Pay- Shop PayAll payments are processed securely through Shopify's encrypted payment system.Your eSIM activation code is delivered instantly after successful payment.

Question 11

How can I contact Cherry eSIM customer support?

Accepted Answer

We're here to help 24/7:Email Support: Contact us through your Shopify accountResponse time: Within 24 hoursFor fastest assistance, please include:- Your order number- Device model and operating system- Detailed description of your issue- Screenshots if applicableWe provide support in multiple languages for our international customers.

Question 12

Can I use Cherry eSIM for business travel?

Accepted Answer

Absolutely! Cherry eSIM is perfect for business travelers:✓ Instant connectivity upon arrival - no need to find local SIM cards✓ Keep your original number active for calls and SMS✓ Unrestricted access to business apps and VPN services✓ Hotspot capability for laptops and other devices✓ Reliable 5G speeds for video conferences and file uploads✓ Multiple country coverage for multi-destination tripsPerfect for staying connected during meetings, conferences, and client visits.

Question 13

Can I get a refund for my Cherry eSIM?

Accepted Answer

Refund policy:- Full refund before email with activate code sent- No refund after successful activation- Contact support within 24 hours for fastest processing- Refunds processed within 3-5 business days

Question 14

How do I activate/install my eSIM?

Accepted Answer

For iPhone:1. Go to Settings > Cellular > Add Cellular Plan2. Scan the QR code from your email3. Follow the on-screen instructions4. Label your plan (e.g., "China eSIM")For Android:1. Go to Settings > Network & Internet > Mobile Network2. Tap "Add carrier" or "+"3. Scan QR code or enter activation code manually4. Follow setup instructionsNote: Activation/Set up requires internet connection via WiFi.

Question 15

What if eSIM activation fails?

Accepted Answer

Try these steps:1. Check your internet connection2. Restart your device3. Ensure your device supports eSIM4. Try manual activation with SM-DP+ address5. Contact support for a new QR code if needed

Question 16

Is my device compatible with Cherry eSIM?

Accepted Answer

Compatible devices include:iPhones: iPhone XS, XS Max, XR and all newer models- iPhone 11, 12, 13, 14, 15 series- iPhone SE (2nd & 3rd generation)Android: Most recent flagship phones including:- Google Pixel 3 and newer- Samsung Galaxy S20 and newer- OnePlus 7 and newerTo check compatibility:iPhone: Settings > General > About > look for "Digital SIM"Android: Settings > About Phone > look for "EID" number

Question 17

Can I use one eSIM on multiple devices?

Accepted Answer

No, each eSIM can only be installed on one device one time. Once you delete it from a device, you can re-install it again, even on the same device.

Question 18

Can I install multiple eSIMs on my device?

Accepted Answer

Yes, most modern devices support multiple eSIM profiles:- iPhone: Up to 8 eSIM profiles stored, 2 active simultaneously- Android: Varies by device, typically 2-5 profilesYou can switch between Cherry eSIM and your home carrier easily.Only one eSIM can be active for data at a time.

Question 19

How do I configure APN settings?

Accepted Answer

Most eSIMs configure automatically. If manual setup needed:1. Go to Settings > Cellular > Your eSIM plan2. Tap "Cellular Data Options"3. Enter APN details provided in your email4. Save and restart device

Question 20

My eSIM shows "No Service" or won't connect

Accepted Answer

Troubleshooting steps:1. Ensure you're in a coverage area2. Turn airplane mode on/off3. Restart your device4. Check if data roaming is enabled for Cherry eSIM line5. Go to Settings > Cellular > Cherry eSIM > turn on "Data Roaming"If still not working, try removing and reinstalling the eSIM profile.

Question 21

Can I use hotspot with Cherry eSIM?

Accepted Answer

Yes, hotspot/tethering is supported on all Cherry eSIM plans.You can share your connection with other devices.To enable:- iPhone: Settings > Personal Hotspot- Android: Settings > Network & Internet > Hotspot & tetheringHotspot usage counts toward your data allowance.

Question 22

Why is my Cherry eSIM data slow or not working?

Accepted Answer

Common solutions for connectivity issues:1. Check data roaming is enabled for Cherry eSIM line2. Restart your device and try again3. Manually select network operator in Settings4. Ensure you're in a coverage area5. Try switching between 4G and 5G in network settingsIf you've used your high-speed data allowance:- Speed automatically reduces to 384kbps (still unlimited)- This is normal behavior, not a technical issueStill having problems? Contact support with your location and device details.

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